I moved with my family from Western New York to Northern Kentucky just over 4 years ago. It was a big move for us in every way, including new jobs for both my wife and me: Gwen as a college professor and me as a school principal. We were anxious about starting new jobs, but as parents, we were were mostly concerned about how our children, Jacob and Katelyn (10 years and 7 years old at the time) would adjust to a new school community that is literally 15 times the size of their previous school district.
Everyone in the Detwiler house experienced intense first-day-of-school jitters that first year. I was excited and nervous about meeting my new school family, and my wife and kids felt the same about their schools. I was thrilled to be taking on the Lead Dreamer role in a new school, and I enjoyed my first day visiting classrooms, talking with teachers and staff, and meeting parents. But, I was also distracted all day thinking about Jacob and Katelyn. Were they okay? Did Jake puke at lunch? Did Katelyn meet a boy and run away? Yes, I do tend to exaggerate. I call it “literary license”.
I could not wait to get home that night to find out how the first day of school went for my children. As I entered my house and walked into the kitchen, I was practically knocked off my feet by my son. Jacob could not wait to tell me about his Science teacher: “Dad, you will not believe what she did! Get this: She turned off the lights and lit a candle … a CANDLE dad, in the classroom. Then, in a soft voice (Jacob lowered his voice for dramatic effect) she said to us, ‘Things are not always what they appear to be.’ Then, she blew out the candle. And, do you know what she did next? (Now loudly, with glee) SHE TOOK A BITE OUT OF THE CANDLE! Then another, and another, until she had eaten the whole thing!! Can you believe that, Dad?!” Well, I of course said, a little concerned, “No, I can’t believe that. What was she actually eating?” Jacob leaped out of his chair and with giddy laughter replied, “A POTATO. She made the candle out of a potato! All of us, the whole class, were dead silent, watching her eat the candle. We all thought she might be some kind of witch. But, don’t worry, she’s not. It was a potato. Get it, Dad? ‘Things are not always what they appear to be.'” Then Jacob said the magic words that to this day still bring tears of joy to my eyes, “I love it here! This is going to be the best year ever!”
Surprise & Delight.
I am fortunate to be part of a team of educators from my school district who is participating in the University of Kentucky’s Next Generation Leadership Academy this school year. During our first session, we met Mr. Buddy Berry, the Superintendent of Eminence Independent School District in Kentucky. (Follow him on Twitter @BuddyBerry and #surpriseanddelight) Mr. Berry’s inspiring presentation was about the incredible transformation his school district has undergone in terms of innovation and 21st century learning. His entire story was captivating. However, it was something Mr. Berry said toward the end of his presentation that has stuck with me for weeks. Paraphrased, it is this, “The best measurement of student engagement is how many times our students go home at the end of the day and exclaim to their parents, ‘You won’t believe what we learned today!’ THAT is engagement with Surprise & Delight.”
Surprise & Delight is also a powerful hook for engaging parents. My superintendent in Boone County, Kentucky, Dr. Randy Poe, often reminds school leaders, teachers, and staff to make parents and the community “raving fans” of our schools so that they become our strongest supporters and active partners in education. Citing the book Raving Fans by Ken Blanchard and Sheldon Bowles, we make raving fans of our school community by discovering what our customers want and deliver “plus one”. In public education, this requires us to talk to our customers – our students and our parents – to discover what their education needs, hopes, and dreams are, then deliver on them. In my opinion, the “plus one” can be fulfilled through Surprise & Delight.
While many of you are still looking forward to the first day of the school year, my first day occurred over a week ago. Let me share how teachers and staff in my school provided Surprise & Delight to both students and parents, before school even started, exciting a school community that is now eager and hopeful for the best school year ever:
– Teachers invited students and parents to summer picnics and to “Meet Me at the Playground” afternoons, and started building important relationships with families.
– Teachers made summer telephone calls to their students and families introducing themselves and expressing enthusiasm for the school year ahead.
– During our school “Meet and Greet” night, families were photographed in a photo booth, and the photo was attached to a card that asked the students and the parents, “What are your hopes and dreams for this school year?” The cards and photos now hang in the school hallways as a reminder that we value parent and student voice and that we are committed to seeing family dreams become reality.
– On the first day of school, as children got of the buses or were escorted into the buildings by their parents, they were greeted by dancing teachers and staff with smiling faces, while one of our teachers, dressed as a club D.J., amplified fun celebratory music that blared all over the campus. A little unorthodox? Probably. Surprising & Delightful? Most definitely! I heard a number of parents say, “I love this school” as they were headed to their cars. See for yourself…
These are just a few examples of how Surprise & Delight infused into a school culture can be a legitimate strategy for building trust and relationships with families. What about you? As you are preparing for that first day of school, as you are aligning lesson plans to learning standards and putting the last touches on your classroom Maker Spaces, STEAM labs, and Literacy Studios, don’t forget to ask yourself, “What is my plan for Surprise & Delight?” If your plan comes from your heart, is purposeful, and is executed with confidence and joy, you will make “raving fans” of your students and of their parents. Guaranteed, your students will go home and exclaim to Mom and Dad, “You will NOT believe what I did at school today!” Use Surprise & Delight to fuel student and parent engagement on the first day of school and sustain it throughout the year.
Note: Do you want to “Steal Like an Artist” and try the lit potato / candle trick to Surprise & Delight your students on the first day of school? Find out how it works and the science concept behind it here.